PROPERTYCONNECT

Turning Property Information Into Better Public Experiences

PropertyConnect helps property assessment offices create a simpler digital front door for property owners—connecting questions to trusted information, location context, and clear next steps across the channels people already use.

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PropertyConnect in Action

See how proactive awareness and a digital front counter work together in a real assessment office.

SMART RUTHERFORD

A Smarter Digital Front Door for County Information

Rutherford County, Tennessee

With PropertyConnect, Rutherford County launched a secure, 24/7 digital counter that answers resident inquiries about assessments, exemptions, and appeal deadlines while proactively keeping property owners informed about important assessment information and updates.

  • THE CHALLENGE

    Information existed. Finding the right answer still took time.

    Residents often need information that spans property records, planning, infrastructure, districts, public services, and other county data. Finding the right record and connecting it to the right location could require multiple searches or staff assistance.

  • THE APPROACH

    Connect questions, locations, and trusted data.

    Smart Rutherford creates a single digital entry point where an address provides the location context and everyday questions can be connected to authoritative county information.

  • THE EXPERIENCE

    Ask naturally. Get a clear answer.

    Residents can simply enter an address and ask a question—without needing to know which department, dataset, or system contains the answer.

More Success Stories Coming Soon...

See how assessment offices are creating simpler, more connected experiences for the communities they serve.

Ready to Better Connect with Property Owners?

See how PropertyConnect can help you keep property owners informed, answer questions, and improve the citizen experience.