SUCCESS CASE:  Smart Rutherford

Transforming Resident Engagement with Conversational AI

A real-world success story demonstrating how AI is making local government services more accessible, responsive, and citizen-focused. From web chat to text messaging, Smart Rutherford shows how residents can access trusted, location-aware government information anytime, anywhere.

Linkedin - RutherFord (1)

The Challenge

Making Government Information Easier to Access

Our story

Before Smart Rutherford, residents often needed to:

  • Search across multiple webpages
  • Call county offices during business hours
  • Navigate complex government information
  • Wait for responses to simple questions

As citizen expectations continue to evolve, Rutherford County sought a more intuitive way to connect residents with accurate information.

The Solution

Smart Rutherford is powered by Qwhery Quest, an AI-powered government assistant designed

to help residents find the information they need through natural conversation.

Instead of searching through webpages, residents simply ask questions and receive trusted, location-aware answers instantly.

  • AI-Powered Conversations
  • Address-aware responses
  • Multi-language support
  • Available 24/7
  • Online Chat
  • Text Message

Multi-Channel Experience

Residents Can Connect Their Way

Online Chat

Instant assistance directly on the county website.

Text Message

Access local government information through simple text messages.

Multiple Languages

Communicate in your preferred language.

See Smart Rutherford in Action

Explore how Rutherford County is using conversational AI to improve citizen engagement across multiple channels.

Understanding Property Tax Changes Made Simple
Learn how Smart Rutherford helps residents instantly compare their property taxes through web chat or text messaging—making reassessment information simple and easy to understand.
Smart Rutherford - The Text Message Service
Meet Smart Rutherford by Text Message — get instant answers, explore your community, and connect with local services right from your phone. Simple. Fast. Smart.
Bringing Government to the Front Door with Smart Rutherford
Hear directly from Rob Mitchell, Assessor of Rutherford County, as he shares the Smart Rutherford journey and its impact at the IAAO 2025 Presentation.
Business Outcome

Delivering Better Resident Experiences

  • Faster access to government information
  • Reduced reliance on phone calls
  • 24/7 service availability
  • Consistent, trusted information
  • More inclusive through multilingual support
  • Improved digital engagement

Featured News

image-png-Jul-02-2026-11-34-15-4622-PM
Smart Rutherford Expands with New SMS-Based Access to Local Services
image-png-Jul-02-2026-11-07-25-0161-PM
Qwhery Quest Now Live on Rutherford County Website, Bringing Smarter Digital Government Services to Residents
rutherford-header-1200x676
Smart Rutherford is a voice-activated interactive link to your local government.

By leveraging publicly available city data, Qwhery Quest transforms static repositories into dynamic, user-friendly interactions.

Ready to Transform Communication in Your City?